Have you ever encountered horrible Customer Service with FedEx?
Over the last 6 months I cringe every time I HAVE to use FedEx. First of all, my deliveries NEVER arrive on time and second I have experienced the worst Customer Service EVER. I find this completely unacceptable especially because they are one of the most, if not the most expensive, carrier around. I ordered a package on Thursday to get it to arrive by Saturday the company that I purchased the item from said I had to use FedEx. I cringed, because I was concerned due to all of our problems in the past, but because I Needed the package I paid the extra shipping. Saturday I received a text message saying my address was incorrect and they could not deliver it. Well, you can imagine my surprise because I knew I had entered the correct address. I immediately called FedEx and verified yes, I had entered the correct address, but unfortunately there was nothing they could do because our local FedEx was now closed. Yes, I will admit I was extremely frustrated. I had paid the extra shipping to have it delivered and entered the correct address, but the driver did not take the time to deliver it. Now, this is the third time in 6 months that this has happened. My package will not be delivered until Tuesday now. Why Tuesday and not Monday?! I have no idea and the managers and supervisors at customer service have no answer either. I understand mistakes are made and no business is perfect, because it is run by humans, but that is why customer service is so important to make any business successful. Unfortunately, I have NEVER received good customer service from FedEx and for that reason, I will continue to use UPS, which has been my most dependable carrier and their customer service is A+. They ALWAYS make things right!! Any of you ever experience anything similar with FedEx? How important is customer service to all of you?
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My name is Joni Meyer-Crothers and I run this couponing/money-saving blog along with my husband, Jamie. We love to show others how to save money in a BIG way! We do all the work for you. . we do the matchups and show you where to get the coupons, many FREE printable coupons. Sit back and follow the blog and watch your savings increase! Couponing is a ministry for our family as we we love to show others how to save and share from their couponing harvest!
I had a horrible experience with them, that took nearly 9 months to settle. I overnighted my son’s business cards and resumes for an interview he had with Rolling Stone Magazine and the NY Times. It never arrived at his apartment so I called Fed Ex and he ended up traveling to NY. I had them reroute it to NY. Two days later it arrived. It was too late for his interview.
Then they charged me twice on my credit card. I went round and round with them. I logged every call and noted who I spoke with and the date.
I finally received my credit (9 months later) and a $100 AMEX card for my inconvenience. It was brutal.
I don’t recall any past problems, but I recently did. About a week or so ago, a package came to our house and my daughter just brought it in to the foyer. When I got home, I looked at it and it didn’t belong to us. The name of the person wasn’t even close to ours and neither was the address. Luckily,there was a phone number on the package of the lady it belonged too down the neighborhood. I called her and ran it over. Well, when I got there her husband answered the door and I explained that I had a package that belonged to his wife. He thanked me and I was about to leave, but then he asked me what street I lived on? I told him & he said, “did you order a griddle?” I said yes, and he said he had it. Thought he was getting a free griddle. I too prefer UPS as they are always on time, and accurate and if not, like you said, they resolve issues quickly & professionally. I think customer service should be any business’s #1 priority.
I work for the Postal Service. We’re cheaper and efficient. Try us.